We will develop and implement the policies and supporting infrastructure to enable the people who use our services to become partners in the assessment, quality and development of all our projects and services. We will devise practical processes that give the people who use our services a meaningful input into everything we do.
To ensure that we are delivering on our values we will enhance the measurement and demonstrate the outcomes of our work. We will develop an outcome management tool for all of our services and also for our governance, fundraising, campaigning and management controls. We will introduce external auditing of all our services.
We will undertake a major research project examining people’s pathways into homelessness and identify what are the most successful interventions in preventing homelessness and assisting people to settle in a new home. We will use this information to improve our services, pilot new services and lobby for changes in policy to prevent homelessness.
We will lobby for adequate public funds, increased supply and access to appropriate housing. We will seek policy and legislative solutions that will deliver on the right to housing and support needs of people who are homeless. We will build public and political support for our proposals and actively campaign with organisations that share our vision in order to achieve this goal.
Throughout the state needs assessments for housing will be undertaken and strategies to meet local need will be developed. Our national housing association and local developments will create new housing options. Our priority will be to deliver permanent housing solutions tailored to each individual, incorporating support as appropriate.